Returns
RETURNS:
To make your return process as easy as possible please use the link below:
https://www.royalmail.com/track-my-return#/details/7091
Please note this service is for UK customers only, if you use this service £2.99 will be deducted from your refund to cover the postage costs.
International returns need to be sent to the below address at your own cost:
Returns to Pinkpie
UNIT 53
4 Spring Bridge Road
Ealing
W5 2AA
Once we receive your return your refund will be processed within 5-7 working days.
We operate a STRICT 14-day return policy (including bank holidays and weekends). Goods must be back with us by the 14th day. The returns period starts from the day your item is dispatched. If you return or exchange items out of this time period, the items will be refused and sent back to the customer.
Please note you are required to return unwanted orders via post. Pinkpie will not accept carriage due or payment on delivery and will not pay return charges – these are at your own cost and it is your responsibility to ensure a tracked and recorded service is used. We are unable to refund any lost, missing, or damaged parcels. We advise not to combine multiple parcels in one return package as this can affect the return process - each return will need to be logged on the portal as individual orders.
We will notify you by email once we've processed your return. This does not include your bank’s processing time and reimbursement will be issued via original payment method.
Do note that we only accept returns or exchanges where;
- All the original labels, tags are still attached
- Not worn or damaged
- Has no makeup, fake tan or other marks on it
- Must be posted back within 14 days from receipt of the item
- Shipping costs are non-refundable
If you have any queries regarding your return please email via info@pinkpie.co.
Your statutory rights are not affected by our returns policy.
FAULTY ITEMS
If you receive an item that is faulty the customer care team need to be notified WITHIN 48 HOURS VIA EMAIL with your name and order number and photo of the fault. It is up to our discretion if you are eligible for a refund or store credit. Faulty items returned with the 14 days returns policy without email notification will ONLY be refunded in a form of store credit.
ANY QUERIES MADE FOR ORDERS VIA ANY SOCIAL MEDIA PLATFORMS ARE NOT EXCEPTED. ALL COMMUNICATION FOR ORDER QUERIES MUST COME THROUGH EMAIL.
If you have any queries regarding your return please email via info@pinkpie.co
Thanks from the team at Pinkpie.
